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| 2. Does the check-in app support Android devices? Yes, it supports Android version since Oct 2026 besides iOS version. |
| 3. Can we use our own iPhone or iPad for check-in? Yes, as long as the device can connect to the internet and runs iOS version 16 or above, or Android version 10 or above. |
| 4. What if an attendee cannot present a QR code? You can use the search function (by name, phone number, or email) to check in the attendee manually. |
| 5. We already have QR codes. Can we use iEvent to check in attendees? No. The iEvent check-in app only supports QR codes generated by iEvent. |
| 6. If attendees have not registered online, does iEvent support on-site “walk-in” registration? Yes. You can register walk-in attendees on the spot and record their entry. You can also download attendance reports from the backend to distinguish walk-in attendees. |
| 7. Can I download attendance reports in real-time? Yes. Attendance data is updated in real-time and can be downloaded in Excel format. |
| 8. Can I view the attendance rate in real-time? Yes. Attendance data is updated in real-time and can be viewed immediately in the check-in app. |
| 9. Can multiple iPhones/iPads/Android devices be used for check-in simultaneously? Yes. There is no limit on the number of devices. You can create separate check-in accounts for multiple devices or use a single account on multiple devices simultaneously. |
| 10. Can scanning a QR code display additional custom fields? Yes. In addition to basic information (e.g., name, phone number), you can display custom fields such as table number, seat number, VIP status, etc. |
| 11. Can the same QR code be used for multiple check-ins? No. Each QR code can only be used once. Scanning the same QR code again will trigger a warning, and it is up to the operator to decide whether to allow entry. |
| 12. If my event has multiple sessions (e.g., morning, afternoon, or different lectures), can the same QR code be used for all check-ins? Yes. Attendees can use the same QR code to check in for multiple sessions. Each session records attendance independently. This is suitable for events with multiple sessions or occurring on different days. |